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Terms of service

The website www.opificiofred.com is owned by OPIFICIO FRED S.r.l. – Via Gorgazzo 49, Polcenigo, Pordenone, Italy


Customer service

Email: info@opificiofred.com


Registered as part of the Pordenone Business Register (Registro imprese di Pordenone R.E.A.) – Tax Code 01820710935


The following terms of sale regulate the sale of OPIFICIO FRED SRL’s commercial products through its website www.opificiofred.com. All successful product purchase contracts, carried out via the aforementioned website and following the procedures outlined below, between the seller and the Client, will be regulated by these terms of sale (in compliance with Italian law, in particular with D.Lgs. 70/2003 relating to e-commerce and with D.Lgs. 206/2005 with specific reference to the regulation on distance contracts). Any modifications or new terms of sale will be promptly communicated to the Client, and will come into effect in the moment they are published onto the website. These will be applied only to sales carried out after the moment of publication.



Accepting the terms of sale


The contract stipulated between OPIFICIO FRED SRL and the Client will be considered terminated once the order is accepted by OPIFICIO FRED SRL. Acceptance will be implied, unless otherwise communicated in any way to the Client. In placing an order in any of the various possible ways, the Client declares that they have read the information provided during the purchasing process, and accept the following terms and conditions. The Client is invited to read these terms of sale carefully and print or save them in order to ensure access.



Purchase methods


The Client can only buy the products available on website https://opificiofred.com/ at the moment the order is sent, as described in the relevant information provided. The information accompanying the products is the same as that provided by the producer. The images found on the website are provided to the Client to aid in their recognition of the product. Due to variations in packaging from the producer, the photos may not perfectly represent the physical aspect of the delivered product. The correct receiving of any order is confirmed by OPIFICIO FRED SRL and a response will be sent via email, to the address communicated by the Client. This confirmation message will relay the date and time at which the order was received and will provide an ‘Order Number’ to be used in any further communication with OPIFICIO FRED SRL, as well as a reference to these terms of sale. In case an order is missed, OPIFICIO FRED SRL will try to communicate quickly with the Client. All prices listed on the website are to be considered public prices and therefore inclusive of VAT. OPIFICIO FRED SRL reserves the right to modify the prices at any time, with no prior warning. The public prices do not include any additional taxes, customs or fees applicable in the destination country for the products and/or services anywhere outside of Italy. These costs, which differ from country to country, are to be paid by the Client, who also bears the responsibility of verifying the value with the competent customs authority.



Payment methods


The Client can purchase the products present on OPIFICIO FRED SRL’s website using various payment methods, as indicated during the purchasing process. Any additional costs relating to a certain payment method will be explicitly highlighted during the purchasing process itself.



Delivery methods


OPIFICIO FRED SRL delivers its products using specialised courier services. Shipping costs, in general, are to be paid by the Client and are explicitly highlighted the moment the order is processed. Depending on the destination of the goods ordered, delivery may be carried out in a time frame which ranges from 24 hours to 4 days, excluding any unforeseen delays. Upon receiving the goods ordered, the Client is required to verify the quality of the order – any doubts the Client may have about this must be indicated on the delivery receipt. The Client will have 14 business days to communicate any damages. Within these 14 business days, OPIFICIO FRED SRL will provide either a new delivery of the goods to the Client or a refund of the money spent.



Cancellation rights


The Client reserves the right to cancel the contract, without providing any reason, within 14 days. The cancellation period will run out after 14 days from the day the Client – or a third party other than the courier or the designated Client – gains physical possession of the goods. To exercise their cancellation rights, the Client is required to inform OPIFICIO FRED SRL of the decision to withdraw with an explicit declaration sent to the contact details indicated above (e.g. via a letter or email). To respect the cancellation terms, the Client must send their communication to exercise their cancellation rights before the cancellation period ends. If the Client withdraws from the contract, they will be refunded all payments made towards OPIFICIO FRED SRL, including delivery costs (except any additional costs deriving from the selection of a delivery type other than the standard, least expensive offer), with no undue delay or payment later than 14 days from the day in which OPIFICIO FRED SRL is informed of the Client’s decision to withdraw from the contract. This refund will be carried out using the same payment method used by the Client for the initial transaction, unless the Client has expressed otherwise; in any case, the Client will not be faced with any costs as a consequence of this refund. The refund may be suspended until the goods are received, or even until the Client has proven that they have returned the goods – whichever is sooner. The Client is kindly asked to return the goods and have them delivered to OPIFICIO FRED SRL, with no undue delays, within 14 days from the day in which they communicated their withdrawal from the contract. The terms will be respected if the Client returns the goods before the end of this 14-day period. The delivery costs for the goods must be paid by the Client. The Client is solely responsible for any reduction in value of the goods due to any manipulation of the product other than that necessary to establish the nature, the characteristics, or the function of the goods. Damaged or used products will not be refunded or substituted, even if only partly damaged or used.


Cancellation rights are not applicable to: made-to-measure or personalised goods; goods which, by their nature, risk rapid deterioration; sealed goods; any goods which cannot be refunded for hygiene or health-related reasons; goods which have been opened after delivery.

Cancellation rights and their subsequent refunds are only guaranteed if the rejected product is returned whole and in good condition; it is the responsibility of OPIFICIO FRED SRL to evaluate the condition of the returned product and, therefore, to respect the clause which guarantees a refund of the total spent.

European Online Dispute Resolution (ODR) platform

OPIFICIO FRED SRL informs the user that they qualify for the consumer qualification under Art. 3, comma 1, Lett. A) of the Consumer Code, established by the European Online Dispute Resolution platform (ODR). The ODR platform can be consulted at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home.show.

Via the ODR platform the consumer can consult the list of ADR bodies, find links to each of their websites, and launch an online resolution procedure for the dispute they are involved in.

Warranty

The Client purchasing as a consumer has the right to a 24-month warranty on the products and services purchased, within the conditions outlined by law, unless any defects are communicated with OPIFICIO FRED SRL using the same methods required for cancellation within 2 months of the defects being found.

Privacy

Personal data required during the ordering phase is collected by OPIFICIO FRED SRL and processed using IT support in order to fulfil the obligations born of the contract with the Client. This data will not be shared under any circumstances with third parties.

Regulation: OPIFICIO FRED SRL guarantees its Clients compliance with the regulation relating to personal data processing, governed by Reg.to EU 679/2016 and SMI.

Owner: the Owner is OPIFICIO FRED SRL Via Gorgazzo 49, 33070 Polcenigo, Pordenone, as the person who, on each occasion, has legal representation, unless the responsibility has been designated to someone else, in compliance with Reg.to EU 679/2016.

Purpose of data processing: OPIFICIO FRED SRL guarantees that the Client’s data is processed exclusively for reasons relating to the implementation of requirements linked to legislative and contractual obligations (requirements which are mandatory by law for tax and accounting reasons; management of accounts; management of clientele; planning of company activities).

Data processing methods: OPIFICIO FRED SRL may process personal data in relation to the methods outlined in Art. 6, 32 of the GDPR, adopting adequate security measures.

Communication: OPIFICIO FRED SRL will communicate the Client’s data exclusively to appropriate subjects who have been duly nominated to carry out the necessary services to correctly manage the relationship, guaranteeing the protection of the Client’s rights. The Client’s data will only be processed by those expressly authorised by the Owner. The Client’s data may be shared to third parties duly nominated as Data Processors, in particular:


  • Couriers, drivers, postmen, logistics companies;
  • Consultants and freelance professionals, also as part of a partnership;
  • Banks and credit institutions.


Marketing communications will be sent only with explicit consent from the Client given along with the authorisation of data processing, upon sending the online registration form.

Storage period: we inform you that, respecting legal principles for the limitation of data processing purposes and the minimisation of data, in compliance with Art. 5 of the GDPR, the storage period for your personal data is no longer than the fulfilment of the reasons for which the data was collected, fully respecting the obligatory time frame required by law.

Right to be forgotten: the Client, at any point, reserves the right to revoke their consent to the processing of their personal data (cancellation, limitation, updating, correction, transfer, opposition) and may also exercise all rights outlined by Art. 15, 16, 17, 18, 19, 20, 21, and 22 of the GDPR, with a written communication sent to OPIFICIO FRED SRL.

Protection of minors

OPIFICIO FRED SRL does not sell wines or other alcoholic products to minors under 18 years of age. The courier will not deliver wines or other alcoholic products to minors under 18 years of age and may ask for a form of ID to verify the Client’s age.

Complaints

Any complaints must be written and sent to OPIFICIO FRED SRL, Via Gorgazzo 49, 33070 Polcenigo, Pordenone, or sent via email to info@opificiofred.com.

Jurisdiction and applicable laws

The sales contract between the Client and OPIFICIO FRED SRL is considered finalised in Italy and is regulated by Italian Law. To resolve any civil or criminal controversy relating to the finalisation of this contract for distance selling, if the Client is a consumer, the competent authority is the court of reference in your council of residence; in all other cases, the competent authority is, exclusively, the Court of Pordenone.

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