WHERE DO YOU DELIVER TO? WHAT ARE THE DELIVERY TIMES?
We deliver all Opificio Fred products across Italy and Europe. The courier tends to carry out deliveries within 2-4 working days of the product availability confirmation. All orders are carried out between Monday and Friday, excluding bank holidays. Opificio Fred S.r.l. is not responsible for any delays in delivery once the courier has received the order.
HOW MUCH DOES DELIVERY COST?
HOW ARE DELIVERIES MANAGED?
CAN I TRACK MY ORDER?
HOW DO I MAKE AN ONLINE ORDER?
IS IT REQUIRED TO PUT PHONE NUMBER WHEN PURCHASING?
HOW DO I FIND A PRODUCT ON THE WEBSITE?
CAN I FIND OUT WHETHER MY ORDER HAS GONE THROUGH?
HOW CAN I CHANGE AN ORDER?
To change an order you must contact us with an email or live chat on the site, no later than 30 minutes after the conclusion of the order itself. The order number (#1...) and the change to be made must be indicated. We reserve the right not to make the change, if this is requested after the order has already been sent to the warehouse.If the difference in monetary terms is in favor of the customer, we will refund that amount. If instead it is in favor of Opificio Fred, we will give indications on how to continue.
HOW CAN I MAKE A RETURN?
The return can be made no later than 14 days after receipt of the product itself, if it follows our return policies.
If so, this is the procedure to follow:
Step 1: send an email to firstname.lastname@example.org no later than 14 days after receiving the product with the subject "Return order #1..."
br/>Step 2: indicate in the email the order number, the product you want to return and the reason
Step 3: you will receive an email approving/rejecting the return (according to our return policies) with the necessary indications to continue
br/>Step 4: we will have to go to the nearest/preferred shipping office and send the package (use our box if possible) to the address indicated
Step 5: when we will receive the package and only after having verified its integrity, we will proceed with the refund of the/of the items/s returned/s
HOW DO I CREATE MY OPIFICIO FRED ACCOUNT?
Create your own account Opificio Fred is very useful to manage your subscription to one or more products and also to have the situation of your orders under control.
Creating it is very easy. Just click on the little man icon at the top of the site where there is the menu and then click on the bottom on Create Account.
br/>It will open the page Create Account in which we will enter Name, Surname, Email and Password and finally click on Create. You will receive an email confirming the creation of the account and you can immediately check the status of your orders.
WHERE CAN I CHANGE THE SHIPPING ADDRESS ASSOCIATED WITH MY ACCOUNT?
You can change the shipping address for your orders by logging into your Opificio Fred account. To do so, just click on the little man in the other right on the site (both from pc and smartphone) and enter the email (the one used during the purchase) and the password of your account.
At this point in "Account Details" click on the button "View Addresses" and we can edit/delete an address entered in the past, or we can add a new shipping address associated with our account.If you no longer remember your account password, just click on "Forgot your password?" enter the email of your account and receive the email immediately in order to choose a new password.
At this point redo the procedure to access the account and follow the instructions above.If you have not yet created the account, just click on "Create Account" and enter the required data and then click on "Create" and then log in to our account and follow the instructions above..
WHERE CAN I FIND PAST ORDERS?
You can find orders placed in the past by logging into your Opificio Fred account. To do so, just click on the little man in the other right on the site (both from pc and smartphone) and enter the email (the one used during the purchase) and the password of your account. We will find the detail of all the orders made up to that moment.
If you no longer remember your password, just click on "Forgot your password?" enter the email of your account and receive the email immediately in order to choose a new password.
At this point we go back to the procedure to access the account, and we will find the details of the orders made.If the account has not been created yet, just click on "Create Account" and enter the required data and then click on "Create" and then access our account where we will find the detail of the orders made.
WHICH PAYMENT METHODS CAN I USE?
WHEN WILL THE ORDER VALUE BE TAKEN FROM MY ACCOUNT?
IF MY PAYMENT DOESN’T GO THROUGH, SHOULD I PLACE A NEW ORDER?
WHAT ARE ‘VERIFIED BY VISA’ AND ‘MASTERCARD SECURE CODE’ SYSTEMS?