Terms and conditions
This website www.opificiofred.com is owned by OPIFICIO FRED Srl – Via Gorgazzo n.49 - 33070 Polcenigo (Pordenone)
Enrolled in the business register of Pordenone REA n. 320761 - VAT number and Tax Code 01820710935
These conditions of sale govern the sale of products marketed by OPIFICIO FRED SRL through the website www.opificiofred.com. All contracts for the purchase of products concluded, through the aforementioned website and according to the procedures indicated here, between the seller and the Customer, will be governed by these conditions of sale (in accordance with Italian law and in particular with Legislative Decree 70 /2003 relating to electronic commerce and Legislative Decree 206/2005 with specific reference to the legislation on distance contracts). Any changes or new conditions of sale will be promptly notified to the Customer, will be effective from the moment of publication on the site and will be applied only to sales concluded after publication.
Acceptance of the conditions of sale
The contract stipulated between OPIFICIO FRED SRL and the Customer must be considered concluded with the acceptance of the order by OPIFICIO FRED SRL. Acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read the information provided during the purchase procedure and to accept the conditions transcribed below. The Customer is therefore invited to carefully read these conditions of sale and to print them or save them on another durable medium accessible to him.
Method of purchase
The Customer can only purchase the products present on the site https://opificiofred.com/ at the time of placing the order as described in the relative information sheets. The information supplied with the products reproduces that of the manufacturer. The images on the site are provided to the Customer to facilitate the recognition of the products, due to variations in the packaging by the manufacturer, the photos may not exactly reflect the appearance of the delivered product. Correct receipt of the order is confirmed by OPIFICIO FRED SRL by means of an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain the date and time of receipt of the order and an "Order Number", to be used in any further communication with OPIFICIO FRED SRL, as well as a reference to these conditions of sale. In the event of non-acceptance of the order, OPIFICIO FRED SRL undertakes to promptly notify the Customer. All prices on the site are to be understood as prices to the public and, therefore, inclusive of VAT. OPIFICIO FRED SRL reserves the right to change prices at any time, without notice. Public prices do not include any taxes, duties and taxes applicable in the country of destination of the products and/or services where this is different from Italy. These costs, which differ from country to country, are charged to the customer, who is responsible for verifying the amount with the competent customs authorities.
Terms of payment
The Customer can purchase the products on the OPIFICIO FRED SRL website using various forms of payment, as indicated in the purchase procedure. Any additional costs relating to a specific payment method will be explicitly highlighted during the purchase procedure itself.
OPIFICIO FRED SRL delivers its products via specialized couriers. Shipping costs, in general, are charged to the customer and are explicitly highlighted at the time the order is placed. Depending on the area of destination of the goods, deliveries may take place in a period of time ranging from 24 hours to 4 days, barring setbacks. Upon receipt of the goods, the Customer is required to verify their integrity, if the customer has doubts about the integrity of the same, he must indicate it on the delivery receipt. The customer will have 14 working days to check the integrity of the goods and communicate any damage in writing via email to email@example.com. Within 14 working days OPIFICIO FRED SRL will return the goods to the customer or refund the amounts due.
Right of withdrawal
The Customer has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and the designated Customer, acquires physical possession of the goods. To exercise the right of withdrawal, the Customer is required to inform OPIFICIO FRED SRL of the decision to withdraw by means of an explicit declaration sent to the contacts indicated above (for example by letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired. If the Customer withdraws from this contract, all payments he has made to OPIFICIO FRED SRL will be refunded, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which OPIFICIO FRED SRL is informed of the Customer's decision to withdraw from this contract. These refunds will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not have to incur any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the Customer demonstrates that he has returned the goods, whichever comes first. The Customer is requested to return the goods and deliver them to OPIFICIO FRED SRL, without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the Customer sends back the goods before the 14-day period has expired. The costs of returning the goods will be borne by the Customer. The Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Damaged or used products, even partially, will not be replaced or refunded.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are likely to deteriorate rapidly, are sealed and do not lend themselves to being returned for hygienic reasons or are connected to health protection and have been opened after delivery.
The right of withdrawal and the consequent refund are guaranteed only if the rejected product is in a state of complete integrity and excellent condition; it will be the responsibility of OPIFICIO FRED SRL to evaluate the condition of the returned product and therefore verify compliance with the clauses that guarantee the return of the sums.
European Dispute Resolution Platform
OPIFICIO FRED SRL informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform can be consulted at the following address https://ec.europa.eu/consumers/odr/main/?event=main.home.show .
Through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the site of each of them and start an online resolution procedure for the dispute in which he is involved.
The Customer who purchases as a consumer has the right to guarantee the products and services purchased within the limits of 24 months from the purchase and under the conditions established by law, provided that OPIFICIO FRED SRL is notified of the defects found, with the same methods provided for the withdrawal, within 2 months of their discovery.
The personal data requested during the order forwarding phase are collected by OPIFICIO FRED SRL and processed on IT supports, in order to satisfy the obligations arising from the contract concluded with the Customer and will in no case and for any reason be transferred to third parties.
Legislation : OPIFICIO FRED SRL guarantees its customers compliance with the legislation on the processing of personal data, governed by EU Reg. 679/2016 and subsequent amendments.
Data controller : the data controller is OPIFICIO FRED SRL Srl, Via Gorgazzo n.49 – 33070 Polcenigo (Pordenone), in the person who from time to time has the legal representation, unless a manager is appointed pursuant to Reg. .to EU 679/2016.
Purpose of the processing : OPIFICIO FRED SRL guarantees that the data of its customers are processed exclusively for purposes related to the implementation of obligations relating to legislative and contractual obligations (compulsory obligations by law in the tax and accounting fields; dispute management; customer management; activity planning).
Processing methods : OPIFICIO FRED SRL may process personal data in compliance with the methods set out in articles 6, 32 of the GDPR and through the adoption of the appropriate security measures envisaged.
Communication : OPIFICIO FRED SRL will communicate customer data exclusively to competent and duly appointed subjects for the performance of the services necessary for a correct management of the relationship, with a guarantee of protection of the rights of the interested party. Customer data will be processed only by personnel expressly authorized by the Data Controller. Customer data may be communicated to third parties duly appointed as data processors, in particular to:
- shippers, carriers, landlords, post offices, logistics companies;
- consultants and freelancers, also in associated form;
- banks and credit institutions.
Marketing communications will be sent only with the explicit consent of the Customer issued together with the authorization to process and send it in the online registration form.
Retention period : We inform you that, in compliance with the principles of lawfulness, purpose limitation and data minimization, pursuant to art. 5 of the GDPR, the retention period of your personal data is established for a period of time not exceeding the achievement of the purposes for which they are collected and processed and in compliance with the mandatory times prescribed by law.
Right to be forgotten : the customer, at any time, has the right to revoke consent to the processing of personal data (cancellation, limitation, updating, rectification, portability, opposition) and in general can exercise all the rights provided by the articles . 15, 16, 17, 18, 19, 20, 21, 22 of the GDPR, with written communication to be sent to OPIFICIO FRED SRL.
Protection of minors
OPIFICIO FRED SRL does not sell wine or other alcoholic products to minors under the age of 18. The courier will not deliver wine or other alcoholic products to minors under the age of 18 and may request an identity document to verify age.
Any complaint must be addressed in writing to OPIFICIO FRED SRL Srl - Via Gorgazzo n.49 – 33070 Polcenigo (Pordenone) or by email to firstname.lastname@example.org.
Jurisdiction and Governing Law
The sales contract between the customer and OPIFICIO FRED SRL is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract
distance selling, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Pordenone.